Delivery & Returns
Please note that due to the Covid 19 pandemic your order could take longer than usual to arrive. We’re moving as fast as we can to get your products to you quickly.
All orders are normally dispatched using Royal Mail and are sent within two working days after receipt of payment.
Our shipping fees as as following:
|Region||Delivery timescale (excludes order processing time)||Cost|
|UK – 1st Class||1 – 2 business days||£5.00|
|UK – 2nd Class||3-5 business days||£3.50|
|UK – Next day delivery||1 business day *Orders placed on a Saturday or Sunday will be shipped on Monday||£7.00|
|UK – orders over £50||3-5 business days||Free|
|Europe – Standard||7-10 business days. *Please note that orders may be subject to import and customs fees.||£10.00|
|Europe – Tracked||6- 8 business days. *tracking number provided. *Please note that orders may be subject to import and customs fees.||£14.00|
|Rest of the world||10-15 business days. *Please note that orders may be subject to import and customs fees.||£20.00|
To be eligible for a return your item must be unused in its original condition & packaging. To complete a return we require a receipt or proof of purchase. Our policy is valid for 14 days from delivery. We cannot offer a refund outside this period.
We are happy to accept returns of unopened products and offer a full refund of product value where we are notified within 14 days of delivery of your products. We are unable to offer refunds on transaction fees & shipping costs for your order.
For returns please contact our customer service team on firstname.lastname@example.org
Once your return is received & inspected, we will contact you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved your refund will be processed using the same payment method used when ordering. Please allow some working days for this to credit.
If you would like to request an exchange this must take place before your order is dispatched. We are unable to offer exchanges for returns. We only replace items if they are defective or damaged.
If you receive a damaged product, we will require photographic proof of damage or in some cases require you to return the damaged items. Damaged items should be reported to our customer service team as soon as possible within 7 days of receiving the product. We will offer a full refund of the product that has been damaged or will resend a replacement product.
Please note our returns policy is valid for 14 days and we cannot offer a refund or exchange outside this period. Any refunds & returns that fall outside the above criteria are at the discretion of management.